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Sales Operations Analyst

Sales Operations Analyst

Real Time Recruitment Solutions https://www.rtrs.co.uk
Job Title – Sales Operations Analyst

Type – Contract

Location –  Chadderton / Oldham – Remote 

Pay rate – £12-13 per hour PAYE

Duration – 6 months +

Start Date – ASAP

Currently, the candidate is expected to work in office 1-2 days per week and the rest of the time remote working.
This role is a potential temp-perm opportunity for the right candidate.

Hours – 9am – 5:30pm  


Description:

Sales Operations Analyst

Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The Sales Operations analyst is responsible for providing key administrative support to the Sales team whilst ensuring a first-class customer experience.

The role will suit an individual who has a bias toward action, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

Key responsibilities

• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
• Field telephone calls as initial line support
• Support first line e-commerce queries
• Liaise with relevant departments to complete customer order, queries and complaints
• Maintain and update customer records
• Support commercial sales in dealing with customer support to close and grow sales
• Direct customers to the correct teams for technical support, account queries
• Manage sales transactions as per customers’ requirements
• Up-sell through attachments and complete solution orders
• Investigate and resolve issues, complaints and invoice queries
• Effectively communicate with both external & internal customers
• Provide an exceptional customer experience against all customer transactions
• Participate in ad hoc projects to further enhance the customer experience

Core competencies

• Customer experience
o Adhere to deadlines
o Manage customer expectations
o Focus on excellence in everything
• Commercial awareness
o Margin protection
o Operations maximizing/minimizing
• Communication skills
o Strong, verbal/written
o Team player and clear communicator
• People skills
o ‘Can do’ attitude
o Comfortable working in fast paced environment
o Able to deal with difficult customers
• Critical thinking
o Clear questioning
o Read between the lines
• Active listening
o Locating detail
o Fluid adaptation
• Learning absorption
o Sequencing
o Connecting
• Sales Skills
o Attachment sales
o SO increase

Practical Skills

• Attention to detail: correct transposing
• Ability to handle processing end to end
• SAP or similar ERP experience
• Strong Office knowledge
o – specifically, Excel, Word & Outlook


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Author
Kirsty Reynolds

Account Delivery Consultant